Privacy policy

We collect only the information the Service requires in order to prepare your water reports:

• Account details. Your name, email address, a hashed password, the companies to which you belong, and your role in each.
• Company and site information. Facility names and addresses; site locations and boundaries; water sources, wells, meters, monthly volumes, sales, and buyers; your answers to the questions that underlie compliance recommendations; the requirements and due dates you track; and the filings you prepare.
• Documents you upload. Bills, meter logs, prior surveys, and similar files; the text we extract from those files; and summaries of them.
• Messages you send us. Support requests, contact-form submissions, data access requests, partner applications, and referral requests.
• Technical records. Your IP address and browser; a log of the changes made in each company, identifying who changed what and when; and, if you connect an AI assistant, the connection and a log of the calls that assistant makes. We use these records to keep the Service secure and to present your team with an accurate history.

We use cookies solely to keep you signed in and to protect forms against cross-site requests. We do not use advertising cookies or analytics trackers.

We use your information to operate the Service for you: to store and organize your records, to suggest values for your filings, to check those filings against the applicable form’s rules, to produce the files you submit to regulators, and to respond to your inquiries. We email you concerning your account, invitations, filings, and the due dates you track. We do not sell your information, and we do not use it for advertising.

All information a company stores in the Service, including its sites, volumes, documents, and filings, is visible only to that company’s members, in accordance with the roles its owners and administrators assign. We do not publish that information, and we do not share it with other customers.

Our public water data, consisting of water prices by city and Texas reference maps, is derived from public sources. That public data does not include your company’s data.

When you upload a document or use “Fill with AI,” the Service transmits the document’s contents, together with those portions of your filing required to interpret the document, to Anthropic for processing by its Claude models. Anthropic processes that data in order to return a result to us, under its commercial terms, which do not permit Anthropic to train its models on the data we send.

AI suggestions are suggestions only. Nothing shall be added to a filing until a person on your team accepts it, and every accepted value records the source from which it was derived.

We share information only in the following circumstances:

• Service providers that host and operate the Service for us, namely cloud servers and databases, encrypted file storage, email delivery (Mailgun), and Anthropic for the AI processing described above. Such providers may use the data only to provide their services to us.
• Partner referrals, only when you request them. If you choose “Connect with a professional,” we send the partner you select your name, email address, company, and the details of the form and site on which you were working, and we copy you on that email. We tell you exactly what will be shared before you send it. Partners are independent businesses with their own privacy practices.
• AI assistants you connect. If you connect an assistant, such as Claude or ChatGPT, through an MCP connector, the Service sends that assistant the data it requests, and only within the companies and the access you approved. The assistant’s provider handles that data under its own terms and privacy policy. You may revoke the connection from your profile at any time.
• AquaFocus support staff. A limited number of our staff may view a company’s records in order to provide support. Each visit to a company is logged, and staff who need to make changes open a support session that records their reason and appears in the company’s activity feed.
• When the law requires it, or to protect the rights, safety, and security of our customers, the public, or Abundance Industries.
• If our business changes hands, your information would transfer with the business, and this Policy would continue to apply to that information.

We do not file any report with a regulator on your behalf. You download the finished files and submit them yourself.

Data is transmitted over encrypted connections, and uploaded files are stored in encrypted form and scanned for malware. Access within the Service follows your company’s roles, and changes are recorded in an append-only activity log. No system is perfectly secure. If we learn of a breach that affects your information, we shall notify you promptly.

You may view and correct most of your information in the application. Company owners may remove members, sites, and documents. To obtain a copy of your data, to close your account, or to delete a company, email support@abundance.industries. We shall confirm that the request comes from you, and we shall then act on it.

We retain information while your account or company remains active. After the account or company is closed, we delete that information, except for records we are required to keep by law, backups that expire on their own schedule, and the activity-log entries required to show who made changes to a filing.

The Service is a business tool for persons who report water use for a company or facility. It is not directed to children, and we do not knowingly collect information from any person under the age of sixteen (16).

If we change this Policy in a manner that is material, we shall update the date above and shall notify signed-in users by email or in the application before the change takes effect.

Questions concerning privacy may be directed to hello@abundance.industries, or submitted through the contact form. AquaFocus is operated by Abundance Industries.